FAQ
GARMENT CARE
How do you wash knitted items?
Hand washed in cold water. Synthetic yarns can be washed in a washing machine on a gentle cycle Never tumble dry your hand knitted items. You can read the garment care on the Fit And Care page.
What if an item is not the colour that I thought it was?
Please bear in mind due to different computer monitors/calibrations colors may very slightly different from the picture. Although every effort is made to photograph garments in their truest form and describe these in detail, we cannot guarantee every monitor will accurately depict the actual color of the product.
What if I need to change or cancel my order?
Once an order is placed, we’re unable to make changes as the shipping process has already started. Our orders are processed immediately so once an order ships we are unable to cancel this.
If you do need us to cancel your order please email hello@sincerely-beau.com right away including your order number and full name in your request.
Always ensure your shipping address is correct. BEAU and/or Synonym can not be held responsible in any way for filling out an incorrect shipping address. Any costs regarding and originated from this event will be paid by the customer. If you have entered an incorrect delivery address, please contact customer care right away.
ORDERS
Where is my order?
Once your order has shipped, you will receive an email with your shipping information and a tracking number for your parcel. We endeavour to dispatch all orders placed before 1pm (GMT+8) on the same day. To track your order please input your tracking number on the DHL website:
http://www.dhl.com./en/express/tracking.html
Can i exchange my order?
Unfortunately we don't currently offer exchanges. If you need to swap over a size, style, colour etc - you may return your order for an online store credit & then use this to repurchase your preferred item (granted your preferred item is in stock at the time of purchase).
If you can't see your preferred item online, reach out to us on live chat or email us at hello@sincerely-beau.com as we may be able to source it for you.
Can i return for a refund if i used the 10% welcome discount code?
Yes, you are eligible to make a return on any items purchased using the 10% off welcome discount code. Please see our returns page for more information.
I receive a faulty/ incorrect item, what do i do?
We are so sorry if your purchase is not perfect!
Please email us at hello@sincerely-beau.com with your order number & a brief description of the fault/incorrect item. Images of the fault or incorrect item would be very helpful also.
Products that have a major fault may be returned for a refund, online credit or an exchange for another item. For items with minor faults, we can often repair these for you!
Please keep a copy of your return postage receipts as we will reimburse you for these costs if the item is confirmed to be faulty.
SHIPPING
How long will it take to get my order?
Indonesian orders shipped using JNE/JNT/TIKI shipping service will arrive 2- 5 business days, and Express JNE/JNT/ orders will arrive within 1 - 3 business days.
New Zealand, Asia + South Pacific, US, Canada, UK orders will arrive within 3 - 5 business days and all other international orders can expect to be received within 3 - 7 business days.
Will i have to pay duties + taxes?
As an international customer (outside of Indonesia), please be aware that your home country may charge import taxes & customs duties when the order arrives at the country of destination.
These duties & taxes are required to be paid by the customer. We recommend contacting your local customs office for an estimate of these fees.
